Based in Sydney, available Internationally Carolyne draws on her extensive business background to tailor make Workshop & Trainings for your team that inform, educate and inspire. Leading to the adoption of potent new skill sets that will measurably improve the performance of your employees in how they do business. Her style is passionate, grounded and targeted directly at you, the client’s, specific needs and desired outcomes. She communicates to her audience in a way that can be heard, and creates the material into a form that is easily accessible for her audience. A point of difference that Carolyne offers as part of her trainings is Follow-on Coaching, to ensure what is learnt and embraced in the Training becomes part of the participants everyday operating style, thus maximizing its effectiveness. Leveraging her expertise and experience, some of the most sought after trainings Carolyne offers are: Be Your Own Best Brand Learn how to be your own best brand in today’s competitive marketplace, whether as a Corporate Executive or running your Own Business. Learn how to market yourself ahead of the competition and in a way that is easy and fulfilling for you. Leverage your internal and external Networking skills so that the career success you desire is seamlessly attained. Create effective Strategies to achieve the Goals you and your business requires of you. Fast Track your success by having a dynamic and effective Personal Business & Marketing Plan Adopting a Coaching Approach with Managing Your People Using a Coach Approach is the leadership style of the future. It is about leading by example and leading alongside. It is about allowing others to do things ‘their way’ with a sense of empowerment and ownership of the process and outcome. It is about moving from the old management model of ‘Parent/Child’, ‘Command & Control’ to ‘Adult to Adult’. Working collaboratively, to achieve agreed end goals. Ownership, responsibility, accountability, motivation, good will and results are all words that surround Managers adopting the Coach Approach EVERYONE, EVERYWHERE is your Customer!; How you can offer Exceptional Customer Service Do unto others as you want done unto you! Everyone, everywhere is your customer. Internally as much as externally. And your customers make your life easier when you make theirs so. You seek to understand their position in order to help your own. Exceptional Customer Service starts with a genuine interest in meeting your customers needs. It requires a solutions focus from the WIN WIN perspective; active listening skills; fine tuning the art of asking quality questions to achieve desired outcomes; and many more learnable and easy to implement skills so that customer interaction becomes a positive, value adding experience for your employees and your business. Enhancing Communication Skills & Outcomes/Building Strong Relationships Communicate so that you are heard and get the results you want! Effective communication is about being clear about what you want to communicate and recognizing how your audience can best you hear you. Effective Communication is an art that can be achieved with ease and elegance once you are aware of key strategies for obtaining the outcome you want. Effective communication is also the foundation to building strong interpersonal relationships. Learn about the power of building rapport, tonality, body language and mirroring, consciously implementing in complement to the words you use with others. Ignite the Presenter in YOU! We all have the ability to be powerful presenters. However most of us don’t know it. The simple key to success when presenting, so you achieve your desired outcome ultimately with your audience ‘buying’ into what you are selling, is…..being yourself! The most powerful presenters are people who tap into their own style and leverage that. Working that style alongside some fundamental structural requirements and essential tools and techniques that allow you to stretch your style to suit a range of different audiences to the net result that they are engaged and compelled by what you are presenting. For more information on these trainings or how Carolyne can best meet your specific needs call us on phone +61 2 9904 1552 or email: info@carolynemccourtie.com